Terms & Conditions
Welcome to Vihan Packers. These Terms and Conditions govern your use of our website ( www.vihanpackers.com ), our products, and services. By accessing, browsing, or purchasing from our platform, you agree to be legally bound by these terms. If you do not accept these terms, you must discontinue use of the site immediately.
Vihan Packers is a brand dedicated to offering high-quality frozen food products across India. Our website is a platform for users to explore, order, and learn more about our offerings. The terms "we", "us", "our", and "Vihan Packers" refer to the website owners. The terms “you”, “your”, “user” refer to any person accessing or using our services.
EligibilityTo use our platform or place an order:
- You must be at least 18 years of age or use the platform under the supervision of a parent or guardian.
- You must have the legal capacity to enter into a binding contract under applicable laws.
- You must not impersonate any person or entity or misrepresent your identity.
We reserve the right to deny service or terminate your account if we believe you do not meet the eligibility criteria.
Account Registration
To access certain features or place an order, you may be required to create an account. You agree to:
- Provide accurate and current personal information.
- Maintain the confidentiality of your login credentials.
- Notify us immediately of any unauthorized access to your account.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to:
- Discontinue any product at any time.
- Limit quantities per order or per person.
Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We accept online payments via:
- UPI
- Credit/Debit Cards
- Net Banking
- Wallets
By providing your payment information, you authorize us to charge the specified amount to your chosen payment method. We use secure payment gateways and do not store card information.
Shipping and Delivery
Our frozen food items are shipped using specialized cold-chain logistics partners to maintain product integrity. By ordering, you agree:
- Delivery timelines are estimates and may vary due to unforeseen circumstances.
- You or an authorized person must be available to receive the parcel during delivery.
- We are not responsible for delays caused by third-party logistics services or incorrect delivery details provided by you.
We reserve the right to deny service or terminate your account if we believe you do not meet the eligibility criteria.
Usage:
- You must be 18 years or older to place an order.
- You agree not to misuse or hack our website or its services.
Orders & Pricing:
- All prices are inclusive of applicable taxes.
- Orders are processed only after full payment confirmation.
- Prices and availability may change without notice.
Shipping & Delivery:
We aim to deliver within estimated timeframes, but delays may occur due to unforeseen conditions. Delivery slots are subject to availability.
Limitation of Liability:
Vihan Packers is not liable for any damages arising from misuse of our products or website. We reserve the right to refuse service at our discretion.
Contact for Legal Queries:
Email: support@vihanpackers.com